At the morning Oshawa Corporate Services Committee meeting the Region of Durham Chief Information Officer - Corporate Services Kalyan Chakravarthy, made a presentation concerning the My Durham 311-personalized customer service.
It is a dial one number feature to resolve queries, reduce confusion where to call, what to call.
The project has an approved $10 million budget, with a three year time line, which started in August 2020.
There will be 2 phases of municipal integration for the 311 enabled dialing...Right now there are 60 phone numbers to contact the Region.
When someone places a 311 call from anywhere in Durham Region they will be connected to the Region of Durham.
The Region's presenter indicated eventually the service will run 24/7, but for at least for the first two years of operation it will be available between 8 am and 8 pm.
Its Customer Relationship Management System (CRM ) is believed to be compatible with most of the Region's lower tier communication systems.
The Region's presenter cannot say at this point what the cost to the lower tier municipalities will be when it comes to integrating them.
It is a dial one number feature to resolve queries, reduce confusion where to call, what to call.
The project has an approved $10 million budget, with a three year time line, which started in August 2020.
There will be 2 phases of municipal integration for the 311 enabled dialing...Right now there are 60 phone numbers to contact the Region.
When someone places a 311 call from anywhere in Durham Region they will be connected to the Region of Durham.
The Region's presenter indicated eventually the service will run 24/7, but for at least for the first two years of operation it will be available between 8 am and 8 pm.
Its Customer Relationship Management System (CRM ) is believed to be compatible with most of the Region's lower tier communication systems.
The Region's presenter cannot say at this point what the cost to the lower tier municipalities will be when it comes to integrating them.