Today I received the positive email below from one of my constituents who had called and complained about the problems with Oshawa's Swimming Registration on Tuesday:
“I just wanted to let you know I registered today for skating and another children’s sports program with no issues. I am very impressed by how quickly they found a resolution to the problem from swimming registration on Tuesday.”
It was good to hear about the improvement, how the general fall programs and winter holiday camps schedule that opened at 9 a.m. August 24th for arts and crafts, dance, music, fitness went much more smoothly.
To address the high demand for Fall programs, the City's IT staff implemented a queuing system for online program registration. Today, when visiting activeOshawa Online the process had community members placed in a queue to make the registration more quick and convenient.
Staff also clarified that:
1. The software registration application upgrade that went live earlier this month was not the cause of the Tuesday August 22nd swimming registration performance issues. "It was actually part of the proactive efforts to improve functionality and performance.
2. The Moneris issue was due to their automatic anti-fraud systems that were blocking transactions due to excessive volume and multiple card retries."
As stated previously, "staff are committed to identifying solutions and delivering improved customer service."
Below are pages 30 and 31 from the Active Oshawa Recreation Guide with examples of the fall and winter programs offered:
https://issuu.com/cityofoshawa/docs/activeoshawa_fall_2023_winter_2024_recreation_guid?fr=xKAE9_zU1NQ
“I just wanted to let you know I registered today for skating and another children’s sports program with no issues. I am very impressed by how quickly they found a resolution to the problem from swimming registration on Tuesday.”
It was good to hear about the improvement, how the general fall programs and winter holiday camps schedule that opened at 9 a.m. August 24th for arts and crafts, dance, music, fitness went much more smoothly.
To address the high demand for Fall programs, the City's IT staff implemented a queuing system for online program registration. Today, when visiting activeOshawa Online the process had community members placed in a queue to make the registration more quick and convenient.
Staff also clarified that:
1. The software registration application upgrade that went live earlier this month was not the cause of the Tuesday August 22nd swimming registration performance issues. "It was actually part of the proactive efforts to improve functionality and performance.
2. The Moneris issue was due to their automatic anti-fraud systems that were blocking transactions due to excessive volume and multiple card retries."
As stated previously, "staff are committed to identifying solutions and delivering improved customer service."
Below are pages 30 and 31 from the Active Oshawa Recreation Guide with examples of the fall and winter programs offered:
https://issuu.com/cityofoshawa/docs/activeoshawa_fall_2023_winter_2024_recreation_guid?fr=xKAE9_zU1NQ
