After hearing directly from constituents about the difficulties and frustration they encountered this morning, and then speaking with the City's top senior staff to understand what was happening, please be advised staff are working hard to get the issues resolved.
Mid morning staff posted alerts on the City's social media sites about the delays. I am told the high volume of calls and certain issues that happened after a recent software upgrade impacted the registration software tripping the moneris payment software and caused connections to fail. This led to many attending City facilities to try and register in person where regrettably many experienced long lineups (see picture from Delpark around 11:00 a.m.)
I apologize on behalf of the City for the frustrations Oshawans experienced and the unacceptable amount of time lost trying to register.
The City's senior staff indicated to me personally that they are committed to a comprehensive investigation for improvements to be made that will ensure this will not be repeated!
Following the swimming lessons registration opening today, the Fall 2023 (September to December) General Programs & Holiday Camps registration opens this Thursday, August 24 at 9 a.m. For more information see here: https://register.oshawa.ca/
Mid morning staff posted alerts on the City's social media sites about the delays. I am told the high volume of calls and certain issues that happened after a recent software upgrade impacted the registration software tripping the moneris payment software and caused connections to fail. This led to many attending City facilities to try and register in person where regrettably many experienced long lineups (see picture from Delpark around 11:00 a.m.)
I apologize on behalf of the City for the frustrations Oshawans experienced and the unacceptable amount of time lost trying to register.
The City's senior staff indicated to me personally that they are committed to a comprehensive investigation for improvements to be made that will ensure this will not be repeated!
Following the swimming lessons registration opening today, the Fall 2023 (September to December) General Programs & Holiday Camps registration opens this Thursday, August 24 at 9 a.m. For more information see here: https://register.oshawa.ca/
